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Knowledgebase
You are here: Portal Home > Knowledgebase > cPanel Related Issues > cPanel common questions and problems

The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.

Articles

Basic security guidelines for the shared hosting server
Make sure your local computer is safe. Use reliable updated antivirus software.Check whether all...
Views: 13527
Can I have access to the cPanel's WHM?
We don't provide any access to the shared servers' WHM for security reasons.
Views: 3251
Can I have more than one login for my cPanel?
Unfortunately you are not able to have more than one login for your cPanel. This is a basic...
Views: 2857
Could you please recreate my account like a new one?
Yes of course, we can recreate your account without a problem. Please note however that all...
Views: 2276
Custom error pages do not work
In case you have problems with the custom error page for 404 or 500 errors you should create a...
Views: 2592
File downloads from my site do not complete
The reasons for such problems vary and if you search the web for 'corrupted downloads' you will...
Views: 3043
HTTP error codes explained
There are multiple HTTP codes that you may come across. Below you can find a summary of the most...
Views: 21056
I am having problems with my cronjob and/or it is not working
In case you have problems with your cron job please follow these steps for troubleshooting:1....
Views: 3689
I am having problems with the Hotlink protection
The functionality of the "Hotlink Protection" can be corrupted by custom rewrite rules or...
Views: 1851
I have some files with 755 permissions. Is this a security threat?
Having files with 755 permissions is not a security threat on our servers because we set each...
Views: 4562
Is it possible to change my cPanel package?
Unfortunately, it is not possible to change your cPanel package.
Views: 2572
Is it possible to have folders with 777 permissions?
Sometimes it is required that certain folders have 777 / 666 permissions in order for PHP scripts...
Views: 2743
My redirection set from cPanel shows an error
When having problems with such redirections, log in your cPanel, go to the File Manager and...
Views: 1844
PHP and HTML redirects
If you do not wish to use the .htaccess file to redirect your visitors, you can use another...
Views: 7658
PHP and HTML redirects
If you do not wish to use the .htaccess file to redirect your visitors, you can use another...
Views: 8363
What is the full path to curl on my server?
The full path for curl's binary on CornerNET's servers is:/usr/bin/curl
Views: 2853
What is the max file size I can upload through CPanel's FileManager?
The maximum file size which you can upload with cPanel's File manager is 25 MB. However it is not...
Views: 9484
When I select Site Software from cPanel I get a message that says "No cPAddons configuration found. Please contact your host and ask that they configure cPAddons."
cPAddons is no longer available, as it's outdated and depreciated. You will need to use...
Views: 11612
Why a password-protected directory asks twice for the password?
Usually the reason for this is that you have password-protected a subdirectory on your site. In...
Views: 2998
cPanel shows no images
In case Cpanel does not show images please follow these steps:1. Click on the link "show icons"...
Views: 1743

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